Open late, seven days a week. Trusted advice, personal care and specialist services for Potts Point, Kings Cross and the inner city.

Sexual health and sensitive medicines support is a confidential pharmacist service for people who want advice, information or reassurance about sexual health and other sensitive health matters. It's designed for situations where you'd like to speak with an experienced pharmacist in private - for example, if you have questions about sexually transmissible infections (STIs), safer sex, or how to take a medicine your doctor has prescribed.

Our pharmacists can provide general information and advice, help you understand your prescribed medicines, and refer you to a GP or sexual health clinic when further assessment, testing or a prescription is needed. This service supports, and does not replace, care from your doctor or sexual health clinic.

Key benefits:

• A private consultation room for confidential conversations
• Respectful, non-judgemental advice from experienced pharmacists
• Support to understand and manage your prescribed medicines
• Clear guidance on when to see a GP or sexual health clinic

This service may be suitable if you:

• Have questions about sexual health, safer sex or STIs
• Would like to speak to a pharmacist in private about a sensitive health concern
• Have been prescribed a medicine by your GP or sexual health clinic and want help understanding how to take it and what to expect
• Are living with a condition such as HIV or hepatitis C and would like medicines support alongside your regular medical care
• Are unsure whether you need to see a doctor and would like guidance on your next steps
• Are looking for general sexual health products and advice on choosing them

• Pharmacist advice is general information. It doesn't replace assessment, testing or diagnosis by a GP or sexual health clinic.
• Prescription medicines can only be supplied with a valid prescription from your doctor or another authorised prescriber, and only when it is appropriate for you.
• If you have symptoms, or think you may have been exposed to an STI, see your GP or a sexual health clinic for testing as soon as you can.
• If you think you may have been exposed to HIV, seek urgent medical advice straight away, ideally within 72 hours, from your GP, a sexual health clinic or an emergency department. Time matters, so please don't wait for a pharmacy visit.
• Our conversations are confidential. We handle your personal information in line with our Privacy Policy and Australian privacy law.
• The final decision on whether a medicine is right for you rests with you and your prescriber, in consultation with your pharmacist.

Whether a particular treatment or product is appropriate depends on your individual circumstances, so always speak with your doctor or pharmacist.

Before Your Visit

Be prepared to discuss:

• What you'd like to talk about, or the questions you have
• Any symptoms and when they started
• Any medicines you are currently taking, including prescription, over-the-counter and complementary medicines
• Any allergies, and any prescription or medicine list you can bring with you

During Your Visit

Your pharmacist will invite you into our private consultation room, listen to your concerns without judgement and provide information and advice. If further assessment is needed, we can refer you to your GP or sexual health clinic. If you've been prescribed treatment, we'll explain how to take it and answer your questions.

Can a pharmacist really help with sexual health concerns?

Yes. Pharmacists can provide confidential advice and information about sexual health, explain your prescribed medicines and refer you to a GP or sexual health clinic when you need further care.

Do I need to book an appointment?

No appointment is usually needed to speak with a pharmacist, and you can ask to use our private consultation room. You're welcome to call ahead on 02 9358 6712 to check availability.

Will my conversation be kept confidential?

Yes. Conversations take place in a private consultation room, and your personal information is handled in line with our Privacy Policy and Australian privacy law.

Can a pharmacist diagnose or test for an STI?

No. Diagnosis and testing are carried out by a GP or sexual health clinic. Your pharmacist can explain your options and refer you to the right service.

Can I get a prescription medicine without a prescription?

No. Prescription medicines can only be supplied with a valid prescription from an authorised prescriber. Our pharmacists can explain how this works and point you to a GP or sexual health clinic if you need one.

What if I think I've been exposed to an infection or need urgent help?

Contact your GP, a sexual health clinic or an emergency department as soon as possible. If you may have been exposed to HIV, time matters, so don't wait. In an emergency, call 000.